At Wave, consulting is at the heart of what we do and who we are. Since our start in the late ’90s, our consulting first ethos has empowered us to develop a tailored solution for each client’s individual needs compared to a generic solution. We work in conjunction with our customers throughout New Orleans, devoting assets and time so that we have a total understanding of their pain points and expectations and can create a tailored approach to strategic digital transformation.
Back Office Modernization
The Back Office is the heart of your business. If your standards have a lot of inefficiencies, the resulting loss of productivity will have a ripple effect throughout your entire organization. For example, let’s say a organization acquires a new customer in minutes but requires several weeks to onboard a new employee or vendor. That’s a challenge because both your employees' talent and your vendor’s products play a critical role in providing exceptional service to the customer. Therefore, if those elements are not operating accurately, your client is ultimately the one who is disadvantaged. Your Front Office can only be as capable as your Back Office, and both must be incorporated in a strategic digital transformation.
Business Intelligence
At Wave, our competence includes a thorough understanding of your business standards as well as the software that efficiently delivers intelligent information. We how to ask the right questions and can define the right input to resolve questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most critical element of a migration. Every migration needs a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations need to include search capabilities, security, mapping metadata, folder structure, and many other elements that will allows users to find appropriate data. It is critical that you spend the time to identify the problems you’re having and what is necessary to move forward.
Intelligent Information Management
It is widely known that the modern company depends on multiple sources to aggregate information whether it’s a ERP, CRM, HCM, or ECM. Regardless of which system you’re using, it consists of vital business information and content that is vital to the success of your business. Both organizations and their customers require information from multiple repositories to complete work, and this adds additional obstacles if that information is not easily available. The conventional method was to pull input into a central repository but this route is not supportable long term as one program can’t manage everything, particularly in some mid-range to large companies.