Back Office Modernization in the Age of Digital Transformation

As companies continue to take advantage of digitalsoftware to remain competitive and improve the buyer journey, we’re seeing an alarming pattern that harms legacy organizations in New Orleans who’ve been using the same protocols and software for years.

When organizations begin the journey toward Digital Transformation, they tend to prioritize customer-facing departments like Marketing, Sales, and Customer Service and neglect the Back Office. While it’s critical to improve the customer journey and properly market your products and services, ignoring other departments that also support clients, merchants, partners, and employees can hinder your ability to provide a efficient experience for everyone.

Our View

From our perspective, the Back Office is the cornerstone of your company. If your system creates slow downs, the yield of your entire business pays for it. For example, let’s say a organization onboards a new client in minutes but requires a long time to onboard a new employee or partner. That’s a challenge because both your employees' talent and your vendor’s products play a vital role in providing exceptional service to the customer. Therefore, if those components are not operating accurately, your client is ultimately who suffers. Your Front Office can only be as capable as your Back Office, and both must be included in a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are integrated intuitively to facilitate the user experience for your staff, making it smoother for knowledge workers to access more than one platform. By arranging systems so that they’re communicating with one another, knowledge workers can avoid duplicative work, make better judgments, and focus on more critical work.
Purpose Driven Processes

Doing it the way you’ve always done it is no longer a valid reason for avoiding change in your business protocols. This unyielding mentality is harmful to any digital transformation or modernization goal and should be confronted through education on creating work competence and change control. Every job should have a designated objective, require the least manpower, and be aligned with this greater purpose.
A Seamless Experience

It’s just as critical for your employees, partners, and merchants to have a smooth user experience as it is for your customers. Eliminating unnecessary jobs should be your first goal, particularly when hiring new employees. In the age of digital transformation, a tedious staffing experience could diminish the health of your entire company.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS tools are increasing in use, companies are moving more and more to Cloud and Hybrid frameworks and retiring legacy systems to remain cost-effective and efficient.
Security Expectations

Your customers, staff, vendors, and partners all expect you to have state-of-the-art security protocols active that reduce the possibility of a breach. Knowledge is power in the this digital generation and your business will be expected to protect it without sacrificing the user experience.
Intelligent Decision-Making
Businesses should make data-centric decisions while employing Business Intelligence applications that enable decision-making with a 360-degree view that leverages multiple data sources and applications.
Task Automation

In the time146] of Intelligent Automation and Machine Learning, processing invoices or purchase orders should need nominal manpower. Mundane jobs should be automated so that human assets can concentrate on the most vital tasks.